Delivery FAQ's


1. Haven't received your order confirmation or shipping confirmation yet?

Please email and we can send this to you.

Please remember that this date is an estimate, so your order may arrive slightly before, on, or slightly after your estimated delivery date. To see the progress of your order, check your tracking.


2. Track your order

You should be emailed your tracking number by Evri, If you have not received please email us and we will give it to you. 


3. I'm still waiting for my order

UK delivery is approx 2-4 working days please note this does not inc weekends, we aim to get all parcels delivered in this time frame but please be aware these are approx times and delays may occur. 


  • LOST ORDERS. Where we have to claim back with hermes to lost/stolen parcels this process can take upto 15 working days from the delivery date to process a refund back into your account.